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We're here to help and answer any questions you might have

Contact Information

Office Hours

Monday - Friday: 9:00 AM - 6:00 PM (UTC+8)

Saturday - Sunday: Closed

Location

Hong Kong

Response Time

We typically respond within 24 hours

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Frequently Asked Questions

How quickly will I receive a response?

We aim to respond to all inquiries within 24 hours during business hours. For urgent matters, please mark your email as priority.

What should I include in my message?

Please provide as much detail as possible about your inquiry, including your account type (Publisher or Advertiser), and any relevant information that will help us assist you better.

Can I contact support via phone?

Currently, we support contact through email and contact form. For urgent matters, you can reach us via Telegram.

What are your business hours?

We operate Monday to Friday, 9:00 AM to 6:00 PM UTC+8. We're closed on weekends and public holidays.

How do I report a technical issue?

Please describe the issue in detail, including screenshots if possible. Let us know what browser and device you're using.

Can I request a callback?

Yes, please mention in your message if you'd prefer a callback and provide your preferred contact method and time.

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